Safety approach

How we keep you safe

The Health Hub is here to help you understand your body, ask better questions and find support. We keep our information clear, careful and focused on education, not diagnosis.

What you can use the Health Hub for

Lady Talk Matters shares plain language information about periods, puberty, pelvic pain, endometriosis and getting help. You can use the Hub to learn, prepare for conversations, and find resources to support yourself or someone you care about.

Learn

Clear explanations

We explain health topics in calm, everyday language so they feel easier to understand.

Prepare

Questions and next steps

We help you think about what to track, what to ask and who might be able to support you.

Support

No shame or judgement

Periods, pain and symptoms can be difficult to talk about. You deserve kind, factual information.

When to get medical help

The Health Hub cannot tell you what is happening in your body or replace a doctor, nurse or other healthcare professional. Please get medical help if something feels urgent, severe, unusual or unsafe.

  • pain is sudden, severe or different from what is normal for you
  • bleeding is very heavy, or you feel dizzy, faint or weak
  • you have fever, fainting, collapse or severe distress
  • symptoms happen during pregnancy
  • you feel frightened, unsafe or unsure what to do

How we protect your trust

We aim to make every page supportive, accurate and easy to read. The Hub gives general education and signposting. It does not diagnose conditions, prescribe treatment, assess emergencies or replace medical advice.

Your privacy matters. You do not need to share deeply personal details to use the public information on this site. If a form or tool asks for information, it should only ask for what is needed and explain why.

Luma and safety

Luma is being developed to help people ask questions in plain language, prepare for appointments and find useful Lady Talk Matters resources. We are building it with clear limits so it stays focused on education and support.

Luma will not diagnose, recommend individual treatment, replace clinical care or handle emergencies. If a question sounds worrying, Luma should encourage the person to speak to a trusted adult or healthcare professional.

For young people

Young people should be able to learn about periods and puberty without fear or embarrassment. We write this content to be clear, kind and age-aware. If you are young and something is worrying you, please speak to an adult you trust, such as a parent, carer, teacher, school nurse, GP or doctor.